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HP Pavilion - 15-cc123cl

WhatsApp Image 2025-02-24 at 19.05.06_ea4e1293.jpgWhatsApp Image 2025-02-24 at 19.05.07_4b95c32c.jpg

After checking online I am unable to solve the problem and would like to know if this issue related for the hard drive to be exchanged.

The HP PC hardware diagnostic says that the short DST failed, also the long DST.

 

It gives a failure ID of 90FN79-8RMCHP-MFPURF-60SM03

 

I read something of placing back the Bios, but as soon as I do that the screen from boot device not found appears.

 

Hope you can let me know more on this, and thanks!

2 REPLIES 2
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Please, whoever has an idea that can let me know it is a crash of the windows or my hard drive.

 

I would like to check my options since I really like my model of this laptop

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Hi @Ansago91,

Welcome to the HP support community.

I did check the failure and it indicates it's a hardware issue and the  hard drive needs to be replaced, do share the Pc serial number and region you are contacting us from so we can check the warranty details and help you further
 

Please help us with your HP unit serial number or the product number on a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here


To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

VikramTheGreat

HP Support

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