Windows will not open or reset.

[FLMK]

My laptop was not updated since 2017 or early 2018. I recently installed all of the required and recommended updates. A few days later, Windows would not open properly. When I go to the troubleshooting area, HO Recovery Manager gets an error that it cant open file X:\sources\recovery\Tools\HP\Rita-tool\  When I try to run the computer checkup the only option is to open a command prompt. I do not have the option to reset to factory settings. How can I get my computer to operate again?

[Paul_Tikkanen]

Hi:

What I suggest you do if you are running W10 on there would be to clean install W10 by creating installation media using the media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

After W10 installs, you can install the drivers and available software from your notebook's support page.

https://h22207.www2.hp.com/us-en

[FLMK]

Hi Paul,

my only two options are to Troubleshoot or turn off my PC. I am unable to get to the Internet for this solution. If I select troubleshoot, my options are HP Recovery manager or Advanced Options.

[Paul_Tikkanen]

Hi:

You'll need access to another Windows PC to use the media creation tool.

Otherwise, see if the info at the link below is of help to you...

Perform a Windows 10 reset through Windows Recovery Environment

https://support.hp.com/my-en/document/c04742289

[FLMK]

I do not get the option to restart this PC. Is there anything else I can do?

[Paul_Tikkanen]

Unfortunately, nothing that I know of.

You will have to get access to another Windows PC and create the W10 installation media.