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PragmaticBody
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Message 1 of 2
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Flag Post

Wont start, CPU seems to be culprit

HP Recommended
Envy x360 m6
Microsoft Windows 10 (64-bit)

This laptop was working fine yesterday. Tried to power it on this morning, and it wouldn't power on and it was flashing the caps lock code thingy. I looked at the flashing guide online and it said the cpu isn't detected. How do I fix this if I can't boot into windows?

 

it's an i5 processor

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @PragmaticBody

 

Welcome to the HP Support Community. I'd be happy to assist you with the "No Power" issue. 

 

Please try these steps - HP PCs - Computer Does Not Start 

 

If the issue still persists,  I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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