Work or school account retrieve

[User_8389049]

Laptop name : hp 15da3001tu

I have changed my OS from windows 10 to windows 11.  After that I'm not able to use the work or school account, Is that possible to retrieve the work or school account back? 

[Raj2111]

Hi @User_8389049 

Welcome to the HP support community.

I understand you're experiencing an issue with your School account, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Please check if the windows safe mode is activated ands are you using any school App or just trying to add the account to the pc.

Could you please elaborate in detail?

In the mean time try these steps.

If you're having trouble accessing your work or school account after upgrading from Windows 10 to Windows 11, there are a few steps you can take to retrieve access:

Check Account Settings:

• Go to Settings > Accounts > Access work or school.
• Ensure that your work or school account is listed there. If not, you may need to add it again.

Add Account:

• Click on Add or remove accounts and then select Add account.
• Follow the prompts to enter your work or school account details.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support