In June 2020 (one month after receiving) the computer crashed. Worked with HP tech support. They identified that it was a hardware problem and needed to be sent to their repair shop. The computer was in the shop for 3 weeks. Received computer back in July 2020. In Sept 2021, the computer crashed again (same symptoms). Here is where the real issue with HP begins. When I contacted HP tech support, I was notified that the warranty had expired in July 2021. Okay, I signed up for their 14.95 per month support package. From Sept 14 through Sept 16 I spent over 8 hours on the phone with their technical support. At this point I needed to get a computer back up to handle issues with my finances and hobbies, so I purchased a new computer. On Sept 17 I called back in to tech support and was put in contact with Carlos. I again asked to have the issue escalated for resolution. Carlos was indignant and insisted that I power up the computer that was dead again. I explained that the machine was inoperable and needed to go in for repair. Carlos refused to escalate or arrange for repair.
Final straw, I finally was able to reach a manager (so they said) by the name of Carla employee number[Personal Information Removed]. After explaining the situation to her, her response was “if you are not willing to spend the time, there is nothing we can do”.
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