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- Notebooks
- Notebook Operating System and Recovery
- Wrong remaining charge time

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07-30-2020 12:09 PM - edited 07-30-2020 12:14 PM
I have Windows 10 (64bit) and the remaining charge time is wrong. It shows that I have 2 minutes till full charge when my battery is on 30%.
Help?
07-30-2020 12:25 PM
Product introduced 2012
If the battery is the original - or not the original, but more than a year or so of age, it is time to consider replacing it.
HP Envy 6 Maintenance and Service Guide
Part and Replacement Procedure Page 31
Description Spare part number
4-cell, 60WHr 4.1AH Li-ion battery 681951-001
Information / Tools / Help
- HP Community thread on the subject
Accepted Solution - Battery won't Charge or Battery won't Hold a Charge
- Article that explains Smart Battery Technology
Battery use and care, how batteries perform over time, and expected battery life
How to: Understanding Lithium-Ion and Smart Battery Technology
Run Component Tests – How to
TKB Article contributed by HP Wes_notebooks
TKB Article contributed by HP Expert Erico
Battery Report and other solutions
Is your notebook plugged in and not charging?
This document is for HP notebook PCs that have a removable battery.
HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge
If the AC Adapter (charger) fails it will not power the notebook.
HP Notebook PCs - Using and Testing the AC Power Adapter
HP Document: HP Notebook PCs - Purchasing a Replacement Battery
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Good Reference
HP Collection of “how-to” videos
- Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
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Find / Check for parts at PartSurfer / HP Parts Store
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find a compatible replacement at your favorite online store.
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Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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07-30-2020 12:31 PM - edited 07-30-2020 12:33 PM
Mate Im not gonna buy a new battery for few reasons:
1. The laptop was barely used (its like my 3rd laptop that I use when I am at my old home). It most likely has less than 200 charge cycles.
2. This is a software issue. Not hardware issue.
This is a known issue with Windows 10 that many people with different laptops have complained. Old and new. So buying a new battery wont cut it.
Also this model was bought in 2014
07-30-2020 12:38 PM - edited 07-30-2020 02:35 PM
Edits - Add reminder for Adapter and for the cord, too.
Opening the homepage for your device shows an alert for the AC cord.
If you have never done so, read the Alert information.
If the AC Adapter (charger) is failing, it won't properly charge the device.
Add the AC Adapter to the list of hardware to test.
If the AC Adapter (charger) fails it will not power the notebook.
HP Notebook PCs - Using and Testing the AC Power Adapter
Original Content
OK, understood.
Product Series introduction is merely an indicator.
Assuming the UEFI battery test is positive, then the battery is likely OK.
Software...
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Microsoft ACPI Compliant Control Driver
NOTE: Symptoms might show up after Microsoft Updates has run on the computer.
Method – Reload the Driver
Symptoms: Battery stops charging – no known issues with battery or charger – Windows 7 through 10
Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)
Method – Longer Version - Reload Driver
Contributed by HP Riddle_Decipher
Symptoms: Battery charges to 100% - notebook shuts down when battery dips to 50%. Battery Diagnostics “cancel” (do not complete)
(Paraphrased content)
- Unplug the charger
- Switch off the computer for 30 minutes, boot / start the computer, and log in
- Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > Remove existing driver
- Shut down the computer
- If the battery is removable, remove the battery for one minute > Replace battery (Skip for non-removable battery)
- Start the computer and log in
- Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > tab Action > Check for hardware changes (reinstalls the driver)
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I entirely agree that if you do not want to consider replacing the battery that you should look elsewhere.
If you run out of alternatives, you have the information, at least.
Stay Safe.