X360 Spectre Thermal Hibernation

[MJSmith]

Newer HP Spectre X360 (Dec 2020) Laptop hibernates due to thermal:

The system was hibernated due to a critical thermal event.
Hibernate Time = ‎2021‎-‎02‎-‎24T17:37:48.414811700Z
ACPI Thermal Zone = \_TZ.TZ01
_HOT = 373K

Generally use laptop closed with HP Thunderbolt Dock 120W G2 - which provides power.  Activity doesn't really matter - can be on a video call, or just sending emails.  I see a "shutdown" message flash for a fraction of a second and then black.   

If I wait long enough it fully shuts down and I can restart and it comes out of hibernation, with fan blasting on full.

I've also caught it before it happens. Notice the fan is just barely on - too quiet.  Open up the screen and keyboard and speaker area are really hot.    Before I could shut it down myself, it thermal-ed.

Have some suspicion it might be due to dock providing usb-c power to charge laptop.  Going to try and connect normal power supply.

Running BIOS Version/Date AMI F.05, 1/7/2021  - was running F.04 and having same issue.  Prior to that was running F.02 and don't remember thermal issues, but was having other random issues which F.04 seemed to fix.

Anyone else having these issues?

[KrazyToad]

@MJSmith

Welcome to HP Community

I have gone through your Post and would like to help

Do you face the same issue If you connect the Laptop directly to the Power Supply?

Meantime I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[MJSmith]

Drivers are up to date according to HP Support Assistant.

Windows up to date.

Same issue when connected to power supply and even with Thunderbolt dock full disconnected.

It's been normal for the last few days.  Then happened again this morning - woke up computer and it seemed a little slow - fans on very low - check CPU core temps and hovering at 200F - should be around 100F.  Put it into standby and then woke up - same thing - high temps and low fans.  I did as full shutdown and restart.  On restart fans went on full for like 5 minutes - watched CPU temp drop down to 95F and then fans slowed down.  Throughout the morning hear the fan spin up and down normally.    

In general the fan issue seems to happen overnight.  If I jump on a video call first thing in the morning and don't realize the fans are not working, it will thermal shutdown in the call.  And if i detect the issue beforehand, the only way to get the fans to be responsive is to do a full shutdown.    

Any hints on getting fans to work without rebooting would be awesome.

[KrazyToad]

Please refer to tis Link: https://support.hp.com/us-en/document/c01657439 especially Steps 5 & 6 and let me know how it goes

Thank you

[MJSmith]

I went through the list and it was not really helpful.  I don't consider "use your computer less" and "turn down all the settings to the point of underclocking your laptop" as suggestions HP should be pushing as solutions.  It's pretty much saying "we failed at the thermal design of our devices, sorry".  Don't get me wrong - I have a number of HP devices and just bought two more this week.    I like HP.

But specifically Steps 5 and 6 don't apply to my device - and Step 6 is also an "underclock the I7 you paid extra for"...

In the end I fixed the problem.  I used to the Windows Performance Recorder to debug the issue down to the video driver.  And the issue does track to about when I upgraded to  the Feb 5th drive video 27.20.100.9079 Rev.A .  I installed the latest from Intel and problem solved.  

BTW - there's a growing issue with the Intel drivers for this computers 11th Gen Iris Xe affecting mostly business software - https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/td-p/1244351.

Which is why I'm trying the newer Intel drivers in hopes they silently fix this issues.

In the end, I don't know why the video driver using up system CPU will drive up the internal temp without the fans coming on, but with the new driver, the cpu stays low, and the fan kick on normally whenever I do really need them.  Yay!

[KrazyToad]

I'm glad you got this sorted out

I will also pass your Feedback to the concerned team

Drop us a message anytime you need help

Thank you