Zbook won't turn on

[UMWLU17]

My laptop wont turn on at all but when I plug in the charger the light comes on showing that it is charging

[IT_WinSec]

Hi @UMWLU17

Thank you for posting in the HP Support forum. Welcome onboard!

I am sorry for the issues you experience with your HP computer.

Please, review these 3 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true&section=ccweb&sfs=tdoc&lc=en

or

>> http://support.hp.com/bg-en/document/c03518165

>> http://support.hp.com/us-en/document/c03515402

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Hope this helps.

[UMWLU17]

Thank you I already had an HP tech come to my work and he changed the motherboard for me everything is working fine now

[UMWLU17]

I was actually surprised how fast I got a response from the tech Richard Francis and he showed up the next day and replaced within an hour. Great service!