administrator password?

[kmese9959]

HP 2000-2b16NR Notebook PC

Getting message to "Enter Administrator Password or Power on Password" after 3 attemtps getting "system disabled" [87502576]

[DavidPK · Accepted solution]

Hi,

Enter  38460578

Regards,

DP-K

[kmese9959]

That worked to get us in! How do I shut off administrator password permanently?

[DavidPK]

Hi,

Entering the code from my previous post will have removed the requirement for a power on password.

Regards,

DP-K

[kmese9959]

Ok - all that worked.  Now I'm at the account log in and what I thought was my password for that is not working either.  How do I change accounts - or delete them - or reset them?  I did a hard reset and it's still prompting me that I'm offline and to log in with the last password I used on this computer but I don't remember it.

[DavidPK]

Hi,

If you normally sign-on with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.

 https://account.live.com/password/reset

Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.

Another option, if all your personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

A full guide on this can be found on the following link.

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

Regards,

DP-K