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at startup im given a message invalid ct number, looked it up says contact ho.com/go/tech center/sta

hp 15-ac061nr
Microsoft Windows 10 (64-bit)

at startup im given a message invalid ct number, looked it up says contact ho.com/go/tech center/startup, give number but mine says ct board number : hewlitt packard, i haven't changed any hardware e

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at startup im given a message invalid ct number, looked it up says contact ho.com/go/tech center/sta

@robbsmithtulsa Greetings from the HP Community!

The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.

To resolve this issue, contact HP using the Contact Support tab at the top of this screen.

 

You will be asked to provide the fourteen-digit System Board Commodity Tracking (CT) Number.

Use the steps in one of the following sections to find the CT Number: click here for details.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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