bòuetooth icon missing and Railink adapter problem

[Manny20]

I'm having problems with my notebook Envy  not finding the  bluetooth icon and not able to connect  the pc via bluetooth to any device.  The only problem  following throuble shouting is an error message that states " Railink Bluetooth PCle Adapter"error .

Tried to investigate  if all drivers are  current and the systems says that all drivers are updated  but apparently something is not working . NEED HELP.

best regards

[Paul_Tikkanen]

Hi:

If you are running Windows 10 on your notebook, that is a common and unfixable problem with the Ralink Wi-Fi adapter.

The Bluetooth quits working and completely disappears from the device manager on the newer builds of W10.

Many times, the Wi-Fi does too.

The only fix would be to replace the Ralink Wi-Fi adapter, but the only way I can let you know if that is possible would be to let me know the full model number or product number of your notebook.

Use this guide to find that information...

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

Your other option would be to purchase a USB Bluetooth adapter.

[Manny20]

thank you very much for your reply Paul , my note book  itype  DESKTOP-K63CD9A
Processor Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz 2.20 GHz
RAM i 16,0 GB    Product number : G6Q32EA#ABZ  [Personal Information Removed]
ID device  28AEAB4C-4394-49FB-945C-EB7AF0A0CD27 ID product 00325-80000-00000-AAOEM  hope this is the information you requested .Also I'm interested in the USB Bluetooth adapter option  to solve the issue    could you give me more info on this (e.g. tyoe , model, maker  ect...)

Best regards

[Paul_Tikkanen · Accepted solution]

You're very welcome.

You have a HP ENVY 17-j113el Notebook PC.

HP ENVY 17-j113el Notebook PC Product Specifications | HP® Customer Support

Here are your two options to replace the Ralink Wi-Fi card with a better one:

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 Wi-Fi + BT 4.0    HP Part # 710661-001

Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth 4.0 combo  HP part # 724935-001

You should be able to find either one of these model cards on eBay.

Search by the HP part number, not the model of the Wi-Fi card.

This would be the other option...to use a USB Bluetooth adapter.

ASUS USB-BT500, Adattatore USB Bluetooth 5.0, Retrocompatibile Con Le Vecchie Generazioni di Bluetoo...

Below is the link to the service manual, where you can find the Wi-Fi card removal and replacement procedure.

c04091762.pdf (hp.com)

[Manny20]

Thank you very much for your great help, very appreciated

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.