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‎06-29-2020 03:35 PM

HP Recommended
Product: notebook
Operating System: Microsoft Windows 10 (64-bit)

I have been trying to do a factory reset on my notebook 15-bs212wm and i have found the partition with the recovery info has been erased somehow. I have been able to find the information but can not get it back to the partition. Is there a way that this can be fixed or do i have to download something to reset, alot of my files and drivers have been affected by something and i just want to wipe it all and start fresh

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-29-2020 05:07 PM - last edited on ‎05-20-2026 08:17 AM by Moderator

HP Recommended

@jdkota1 

There is no way to restore the Recovery partition without erasing the ENTIRE drive in the process to do a factory reset using external media.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎06-29-2020 05:07 PM - last edited on ‎05-20-2026 08:17 AM by Moderator

HP Recommended

@jdkota1 

There is no way to restore the Recovery partition without erasing the ENTIRE drive in the process to do a factory reset using external media.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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