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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- battery cycle count

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12-22-2020 11:56 AM
product name: HP Laptop 15-bs1xx
I've had this notebook for nearly 3 years and I've recently noticed a problem with the battery. At first, the notebook would turn off by itself the moment it reached 20%. This week it increased to 30%. Moreover, there is the side white light that shows that it's charged when it is actually not. I checked the battery cycle count and it is at 45/1000. I have no idea what it means and if I need a new one
12-22-2020 01:44 PM
Batteries of this type might last as long or longer than three years.
That said, if the battery is failing, it is time to replace it.
It is the reasonable solution.
Open
HP 15 Laptop PC (Intel) HP 15g Laptop PC HP 15q Laptop PC - Maintenance and Service Guide |
Part number and easy replacement procedure >> Page 34
Description Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850 919700-851
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Run Component Tests – How to
TKB Article contributed by HP Wes_notebooks
Clear and easy to understand "how-to" instructions for completing component testing
TKB Article contributed by HP Expert Erico
What is going on with the battery installed in my computer?
Battery Report and other solutions
Is your notebook plugged in and not charging?
And
Video Help
How To Generate A Detailed Laptop Battery Report
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Replacement and Purchase Options
HP Document: HP Notebook PCs - Purchasing a Replacement Battery
Find your Product
See: HP Notebook PCs - How Do I Find My Model Number or Product Number?
Find Parts and Replacement Procedure
- Open Support Home >> Enter the full model name
- When the website opens, select category Manuals
- Look for and open the Maintenance and Service guide for your computer (document name varies)
- Search for “Battery” to find parts and replacement >> Read the chapter on Replacement Procedures
NOTES
- The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name.
- The "Service Guide" and "User Guide" are not the same documents.
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
===============================================
HP Collection of “how-to” videos – Battery
Internal batteries...
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
Example – Category
HP PC Service Videos | Remove and Replace Parts
Cntrl-F Search the page for Replace the Battery or Battery
Find a similar model type to your system > Select and watch your Video
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Find / Check for parts at PartSurfer / HP Parts Store
Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts
PartSurfer might be able to tell you exactly which parts came with your device.
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find a compatible replacement at your favorite online store.
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Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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