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‎06-09-2025 07:01 AM

HP Recommended
Product: HP 15-gw0000 Laptop PC (1E420AV)
Operating System: Microsoft Windows 11

I am facing battery issues

 

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1 REPLY 1

‎06-11-2025 08:44 AM

HP Recommended

@Himanshu_1641, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand you're experiencing battery issues with your HP 15-gw0000 Laptop PC. Let's work together to resolve this.

Check Battery Health Using HP Support Assistant

HP provides a built-in tool to diagnose battery health.

  • Download or open HP Support Assistant: HP Support Assistant | HP® Support
  • Go to Battery > Click Battery Check
  • Review the results:
    • Primary Battery OK: Battery is functioning normally.
    • Replace Battery: Battery may need replacement.

Update BIOS and Drivers

Outdated BIOS or drivers can cause battery issues.

Calibrate the Battery

Battery calibration helps improve accuracy of battery readings.

  • Fully charge the battery to 100%
  • Disconnect the charger and let the battery drain to 0% (laptop shuts down)
  • Recharge to 100% without interruption

Run HP PC Hardware Diagnostics

To rule out hardware faults:

  • Turn off the laptop
  • Press Esc repeatedly, then F2 to open diagnostics
  • Select Component Tests > Power > Battery Test

Windows Battery Report

You can generate a detailed battery report:

  1. Press Windows + X > Windows Terminal (Admin)
  2. Type: powercfg /batteryreport
  3. Open the generated report at: C:\Users\<YourUsername>\battery-report.html

This report shows battery wear level and charge cycles.

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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