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‎02-15-2019 04:05 PM - last edited on ‎02-15-2019 04:19 PM by Retired

HP Recommended
Product: HP ZBook 14 Mobile
Operating System: Microsoft Windows 10 (64-bit)

How can i reset the admin bios password.?

Bought this laptop 2 years ago previous owner was a business now closed. I have a bios update to do and i want to extend the time the beyboard backlight remains on.

HP ZBook 14 Mobile

[serial number removed]

Product number:J3M46PA

 

any help appreciated thanks 

MJ

1 REPLY 1

‎02-15-2019 05:20 PM

HP Recommended

Welcome to the HP Support Community @levymj 

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

 

REO

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