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Locked

‎06-05-2024 09:23 AM

HP Recommended
Product: HP All-in-One PC 24-df1000i (30J69AV)
Operating System: Microsoft Windows 11

Cannot locate Bitlocker key.  Purchased computer with Windows installed.  Is it possible that manufacturer's Support and help locate or recover?  Looked in Microsoft account for device but did not have one there.

Category:
1 REPLY 1

‎06-05-2024 12:29 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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