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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: bitlocker recovery key
Create an account on the HP Community to personalize your profile and ask a question
11-23-2017 01:51 PM - edited 11-23-2017 01:53 PM
Hi,
I strongly recommend that you purchase HP Recovery media on USB and use it instead of performing anything else. This is the official procedure and is the easiest one when it comes to being user friendly and speed. Details have been posted above.
An additional procedure for clean Windows installation may not work and is not official. You can try it and most likely it will work but it is slightly more difficult and time consuming.
You can directly download Windows 10 ISO from MS site or download >>> Media creation tool from Microsoft site, create installation DVD or installation USB and proceed with clean installation/reinstallation.
Download:
>> https://www.microsoft.com/en-us/software-download/windows10ISO
When download completes, you will need to write or "burn" the ISO image and boot from a bootable media.
** How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows
or
** How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows
When ready with the USB drive or with the DVD:
* Boot to BIOS (F10)
* Ensure Secure Boot is disabled.
* Ensure Legacy mode is enabled. (if applicable for your model)
* Save the UEFI/BIOS changes.
Details>> http://support.hp.com/us-en/document/c03653226
Eventually, please, shutdown the computer using the power button.
Insert the Windows USB thumdrive or the DVD prepared previously
Power on the PC.
As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).
This should open a HP Startup Menu
Choose F9 to open Boot options. Select the thumb drive or the DVD as a boot option.
Follow the on-screen instructions to install Windows 10.
Perform custom installation. Delete all existing partitions and install Windows on Disc 0 Unallocated space.
Install drivers taken from HP web site when Win installation completes or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139
Make sure Windows is fully updated.
Cheers!
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
11-25-2017 12:23 AM
You are welcome @Loyalty3
Cheers!
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
06-17-2019 08:54 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!
Thank you
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