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HP Recommended

Hi,

 

I strongly recommend that you purchase HP Recovery media on USB and use it instead of performing anything else. This is the official procedure and is the easiest one when it comes to being user friendly and speed. Details have been posted above.

 

 

An additional procedure for clean Windows installation may not work and is not official. You can try it and most likely it will work but it is slightly more difficult and time consuming.

 

You can directly download Windows 10 ISO from MS site or download >>> Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

 

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

 

 

When download completes, you will need to write or "burn" the ISO image and boot from a bootable media.

** How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

or

** How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

 

 

 

When ready with the USB drive or with the DVD:

 

* Boot to BIOS (F10)

* Ensure Secure Boot is disabled.

* Ensure Legacy mode is enabled. (if applicable for your model)

* Save the UEFI/BIOS changes.

Details>> http://support.hp.com/us-en/document/c03653226

 

 

Eventually, please, shutdown the computer using the power button.

Insert the Windows USB thumdrive or the DVD prepared previously

Power  on the PC.

As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

 

Choose F9 to open Boot options. Select the thumb drive or the DVD as a boot option.

 

Follow the on-screen instructions to install Windows 10.

Perform custom installation. Delete all existing partitions and install Windows on Disc 0 Unallocated space.

 

Install drivers taken from HP web site when Win installation completes or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

 

Make sure Windows is fully updated.

 

Cheers!

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended
Hi I have now access my computer and the bitlocker issue has been solve now. I did the Clean reinstallation of windows and I was able to access my computer.
Thanks for the time you have for me.
HP Recommended

You are welcome @Loyalty3

 

Cheers!

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended
Cool
HP Recommended

i need theproduct key or bitlocker recovery key to download for free

HP Recommended

@dirtysoith540

 

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking  here To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.