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‎12-04-2017 07:38 PM

HP Recommended

Seriously, how is it you can install an update without a feedback from the computer via a monitor?

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‎12-04-2017 08:28 PM

HP Recommended

Hi Mikie,

The black screen is caused due to a prolonged delay in the boot process caused by the App Readiness service. If you wait for 10 minutes, the unit will boot normally and the screen will appear with the desktop and the unit will work as normal. If you run the recommended update, the boot delay issue will be resolved.

Regards,

F1

I am an HP employee
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‎12-05-2017 07:50 AM

HP Recommended
Hi F1,
I’ve left it on until the battery was used up, and never got the screen back. Sorry
Mikie
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‎12-05-2017 08:27 AM

HP Recommended

Maybe you may have other issues that is causing the black screen ... you could try http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&sfs=isearch&language=e...

I am an HP employee
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