bluescreen

[Kleb1]

why have i gotten 5 bluescreens in one week?

[Raj_05 · Accepted solution]

Hi @Kleb1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing frequent blue screens on your HP Pavilion 11m-Ap0000 X360 Convertible PC. Frequent blue screens can be frustrating, but they usually indicate a hardware or software issue that can be resolved. Here are a few troubleshooting steps you can try.

• Check for hardware issues: Blue screens can sometimes be caused by faulty hardware components. Make sure all the hardware components, such as RAM and hard drive, are properly seated in their respective slots. You can also try running hardware diagnostics provided by HP to check for any issues.
• Update drivers and Windows: Outdated or incompatible drivers can cause blue screens. Ensure that all your drivers, including graphics, network, and chipset drivers, are up to date. Additionally, make sure your Windows operating system is fully updated with the latest patches and fixes.
• Scan for malware: Malware infections can also cause blue screens. Run a full system scan using a reliable antivirus or anti-malware program to check for any malicious software on your PC.
• Check for overheating: Overheating can lead to system instability and blue screens. Ensure that the cooling vents are clear of dust and debris, and that the fan is working properly. You can also try using your laptop on a cooling pad or elevated surface to improve airflow.
• Disable automatic restart: By default, Windows automatically restarts after a blue screen, which can make it difficult to identify the root cause. Disable automatic restart to see the full error message displayed on the blue screen. This information can help you narrow down the problem.
• Restore to a previous state: If you recently installed any software or drivers before the blue screens started occurring, try using System Restore to revert your PC to a previous stable state.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support