boot loop and no boot from usb stick

[CherylG]

It is impossible to say which drive is the OS drive without knowing full Model nember or even better- Product number.Some Windows 8 machines shipped with a cache drive which may be the ssd. Several ways to find Product Number as outlined in this document:

https://support.hp.com/us-en/document/c00033108

It is indeed odd that Acronis booted but the Win 10 usb won't boot. A few random thoughts. The error message you saw could actually refer to the cache drive, if you have one. Removing it and disabling intel Rapid start in BIOS "may" get you booting again.

One other suggestion. Have you tried doing a System Recovery by tapping away at the F11 key immediately after powering on? If it works that would recover back to Factory Setup of Windows 8 but you could do the free upgrade again. I would go back in BIOS and reset to Default settings before trying. I think you tap F5 or F9 key in BIOS to reset to default.Should tell you in there.

[MichelVT]

I suffer from the same issue. Windows 10 installs an update and reboots, during this reboot is crashes, restart into repair mode. Most of the time I could use a restore point to be back online.

But suddenly this didn't work.

Also for me, my Acronis boot didn"t found my USB drive. Finally I boot to CMD prompt and copied the system32 directory from my back to the PC (HP Zbook 17 G3) and it boot again. To be sure I did a complete restore afterwards.

In Windows 10 I blocked the installation of updates, but still Windows is installing something.

When I reboot via the start button it tels "installing and restarting' (not the exact woording because Dutch windows version).

After this again to repair mode. I 'm getting desperate and my customer very unhappy.

Any idea's !!

Thanks,

Michel

[mtrx121]

Hi CherylG 

Thanks for the ongoing suggestions so here's where I am at now.

model is HP Envy Touchsmart 4-1215dx ultra book.

I unplugged a small drive and disabled  Intel rapid start.

PC will boot now with my Windows key drive but will not allow me to install Windows from here as I do not have my Windows key. Advanced options have a number of features none seem to allow me to recover or go back to older versions of Windows as there are no files available think only option is to do a full build somehow. Options available are

system restore

system image recovery

startup repair

command prompt

go back to previouse version

all above tried but no luck.

[CherylG]

Startup Repair would probably be the one I would choose.

I don't understand why you can't install from the Windows 10 usb. Normally if you just select "I don't have a key" or whatever the wording is it will continue with installation. With the free upgrade you did there should be a digital license along with laptop hardware id stored on Microsoft servers and it will activate later when you connect to internet.

[mtrx121]

Hi I tried  start up repair no luck did not do anything and also tried installing from the Windows 10 usb onto the drive that was remaining using

custom install Windows only advanced.        But this came back with insufficient disk space only 8Gb there was however a cache with 21 GB disabled for some reason.

I now have Windows boot usb and boot up set to Legacy.

I reconnected what must be the main hard drive.

When I boot with Windows usb connected I get an error message which I originally had

your PC ran into a problem and needs to restart.Well restart for you

If you call a support person give them this info:

Stop code: PAGE FAULT IN NONPAGED AREA

What failed: iaStorAV.sys

any ideas on this ?

[CherylG · Accepted solution]

Have you tried removing the smaller drive to see ig you get any further booting from USB?  

You seem to have quite a bit of company:

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance-winpc/pagefaultinnonpagedar...

https://answers.microsoft.com/en-us/windows/forum/windows_10-update-winpc/windows-10-page-fault-in-n...

[mtrx121]

Windows up and running

CherylG thanks for sticking with me on this one your support has been great.

Final solution as per the link you sent.

I had an external HD that had the same size disk as my PC.

I reformatted the HD and then removed it from the case and put it in my PC in place of my original HD.

I still had to set the boot to Legacy with the Windows usb connected to my PC.

I followed the instructions on screen and used advanced and successfully loaded Windows 10 onto my PC without a Windows key. Now I am not sure if I will be prompted for a key but so far so good clean install of Windows 10 :-).

Many thanks.  now maybe using Acronis I can suck back any docs I need 👍

[CherylG]

Great to hear! I had thought  formatting the hdd possibly would work. Thank you for posting back with happy ending.