• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-17-2020 12:39 AM

HP Recommended
Product: HP Pavilion Gaming
Operating System: Microsoft Windows 10 (64-bit)

Using browsers (Chrome and Firefox, rarely Edge; after watching videos or listening to music that I noticed) causes laptop to freeze, Ctrl-Alt-Del doesn't respond so I have to reset it with power button. After that it won't boot up lately, sometimes it says there  is no boot device. I don't play games on this laptop, except browser ones on facebook,  but I watch lots of videos using browsers.

I regularly clean Chrome's history, as I mostly use Chrome.

 

I followed a few diagnostics, looks like OS is ok. I updated drives, and I re adjusted power options (laptop has built-in battery).

Is there a solution to this?

Thanks in advance  🙂

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-17-2020 02:46 AM - edited ‎06-17-2020 06:41 AM

HP Recommended

Have you tried resetting Windows 10 or reinstalling Windows 10 onto your PC, to see if the problem does not persist?

My Setup:
HP Notebook: HP 14-dk0028wm
Current Operating System: Ubuntu 20.04 LTS

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎06-17-2020 02:46 AM - edited ‎06-17-2020 06:41 AM

HP Recommended

Have you tried resetting Windows 10 or reinstalling Windows 10 onto your PC, to see if the problem does not persist?

My Setup:
HP Notebook: HP 14-dk0028wm
Current Operating System: Ubuntu 20.04 LTS
Was this reply helpful? Yes No

‎06-17-2020 06:34 AM

HP Recommended

Will give it a try, thanks!

Was this reply helpful? Yes No

‎06-17-2020 12:09 PM

HP Recommended

I tried resetting and reinstalling and it won't work.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.