• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎11-02-2026 12:09 AM

HP Recommended

camara issue

Category:
Reply
1 REPLY 1

‎11-04-2026 02:26 AM

HP Recommended

Hi @tanushka 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand you're experiencing an issue with the camera, and we'll help narrow down what may be happening.

 

Could you please share the following details?

  • The exact HP computer model or product number.
  • Which operating system you're using, such as Windows 10 or Windows 11.
  • What exactly happens when you try to use the camera, for example, black screen, blurry image, camera not detected, error message, or camera not opening.
  • Does the issue occur in the Windows Camera app, Microsoft Teams, Zoom, or all applications?
  • If an error message or error code appears, please share the exact message.
  • Please also let us know if you made any recent Windows, driver, BIOS, or software updates before the camera issue started.

Once we have these details, we'll have a clearer picture of the issue and can guide you accordingly.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->