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HP Recommended
is this os free and licensed,, ? if not how long does it last...
HP Recommended

ADJUST SECURE/LEGACY BOOT & BOOT ORDER AS NEEDED.

 

NO it is not licenced as such, and the cost is a DVD or USB stick in reality.

 

The Licence you should already have allocated to your Machine and Registered with Microsoft, so no extra licence needed.

 

How long does it last, no-one knows.  It could be 5 years, 10 years or Microsoft could cancel the licence tomorrow.

 

If you just follow the guidance given and then come back and say "thanks" then we will know you have fixed your problem.

HP Recommended
Hello again I finally downloaded Windows 10 and Am somehow on the point but it is trying to install but here is where i get sutck on "where do ou want to install Windows"and my storage is 29.1 GB called drive 0 unallocated space as for all notebook 14 but when i press next it says we couldn't install windows on storage selected. and then more info of this notification is some numbers and characters.. Help with this i think i will be having all done.
HP Recommended

Could you take a photo (photos) of the PC screen so that I can see the entire situation, screen and the error message (+ the error code) ?

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

this the picture of error message.. somebody to help this last stepIMG-20171028-WA0019.jpg

HP Recommended

Hi

 

We are still pretty much in the dark about your system.

 

https://msdn.microsoft.com/en-us/library/windows/hardware/dn640535%28v=vs.85%29.aspx?f=255&MSPPError...

 

But reading that you had LINUX on it then it may not be a GPT type of partition. 

 

OR It is seen as a RAID device.

 

Windows looks for a GPT type usually a SATA system, but the flash drive you have may be mis-read in the BIOS.

###############

 

Step 1 Look for the HDD in the BIOS and make sure it is recognised correctly.

 

Step 2 Create a GPT DISK type (you may want to use the command line to do this).

 

Step 3 Gparted to make a GPT disk and partition.

 

#########################################

 

https://technet.microsoft.com/en-us/library/cc725671%28v=ws.11%29.aspx?f=255&MSPPError=-2147217396

 

YOU DO NOT WANT MBR, YOU DO NOT WANT LEGACY BOOT.

HP Recommended

@Bagirefefe

 

 

I did some research about your issues and there appears to be no specic fix for your problem.

Try these:

 

- click on "new" to create a new partition and attempt installing Windows 10 on this newly created partition. If (and only if) it doesn't work, delete it and then leave only the Unallocated space

 

- make sure you have no other drives connected to the PC other than your external USB pendrive

 

- perform (again) hardware diagnostics on your HDD (storage) and let me know the results

 

- https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/windows-10-installer-fa...

 

- Download Windows 10 ISO again from Microsoft website >> https://www.microsoft.com/en-us/software-download/windows10ISO

- Download Rufus >> http://rufus.akeo.ie/

- Use Rufus, use your USB pen drive and select your Windows 10 ISO. Create a bootable drive - UEFI / GPT partition and try again

 

 

Hope this helps.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended
Hey. Hardware diagonstics is not running i can run memory tests and it successful passed but on storage when i try quick or extensive tests it is trying to run like 2seconds but immediatelly get back to main menu. simply storage tests is not running
HP Recommended
hey clint_flick,
In bios the HDD is not being recognises as long as i can't run storage test only the memory tests is running and it is passed. At this point i think that my HDD has an issue or those stuff of Gpt or MBR.....
HP Recommended

Hi @Bagirefefe

 

If not found by BIOS, this will turn out to be a hardware problem.

 

Your PC's internal storage is eMMC drive (not a HDD). It's failure reate is way lower compares to HDDs but still this is possible.

Please, contact HP Support for service options on replaceing the storage drive.

 

Here is more info:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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