can't find important drivers for win10 build 19044

[starush]

After a failed attempt to use the win11 on this laptop (could not find suitable drivers for many devices, power management was horrible, etc), I decided to go back to windows 10. Downloaded the installer from MS website, installed it on the SD card, and then found out that hp engineers made their own internal SD card reader impossible to boot from. Thank goodness I bought another usb reader.
After installing it, I found that windows 10 (build 19044) was also unable to find the correct drivers for many of the internal devices.
I then used the hp support assistant program, but it just prompted me to replace the newer MS wlan driver with the older hp driver. The automated online tool also didn't find anything suitable for my device.
I then tried manually downloading the drivers (started with Intel Chipset Installation Utility and Driver (windows 10 v1909)), but it told me that my OS (windows 10 build 19044) is not supported.
Honestly, I never expected to encounter this kind of problem with hp products. Can anyone advise me how to solve this problem?

[Paul_Tikkanen · Accepted solution]

Hi:

These two drivers should install a few of those devices:

Intel Chipset Installation Utility

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe 

Intel Dynamic Platform and Thermal Framework Driver

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95216.exe 

After you install the above drivers, let me know what is left and also post the hardware ID's for the devices that still need drivers.

Use this guide for how to find the hardware ID for a device:

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

[starush]

These are left:

1. 
PCI\VEN_10EC&DEV_525A&SUBSYS_8519103C&REV_01
PCI\VEN_10EC&DEV_525A&SUBSYS_8519103C
PCI\VEN_10EC&DEV_525A&CC_FF0000
PCI\VEN_10EC&DEV_525A&CC_FF00

2.
PCI\VEN_8086&DEV_A37C&SUBSYS_8519103C&REV_10
PCI\VEN_8086&DEV_A37C&SUBSYS_8519103C
PCI\VEN_8086&DEV_A37C&CC_070000
PCI\VEN_8086&DEV_A37C&CC_0700

3.
ACPI\VEN_INT&DEV_3400
ACPI\INT3400
*INT3400

4.
ACPI\VEN_INT&DEV_3403
ACPI\INT3403
*INT3403

5.
ACPI\VEN_INT&DEV_3403
ACPI\INT3403
*INT3403

6.
ACPI\VEN_INT&DEV_3403
ACPI\INT3403
*INT3403

[Paul_Tikkanen]

Hi:

This driver should instal the PCI\VEN_8086&DEV_A37C and the other unknown devices:

Intel Sensor Hub Components Driver

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99465.exe

This driver will install the PCI Device:

Realtek USB and PCIe Media Card Reader Drivers

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98820.exe

[starush]

Thank you, the integrated card reader driver  was installed successfully.
However, the first one was not.
sp99456.exe:

[Paul_Tikkanen]

You're very welcome.

Try this version instead.

https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92108.exe 

This discussion where I provided the above driver which shows support for the hardware ID you posted worked for this forum member.

PCI Serial Port The drivers for this device are not installe... - HP Support Community - 7121830

[starush]

Last file was installed successfully.
Only four unknown devices left:

[Paul_Tikkanen]

The Intel chipset and thermal platform drivers should have installed those devices.

Try manually installing all of the unknown devices as follows:

I will guide you through installing the first unknown device and then do the same for the other three:

Go to the device manager.  Click on the Unknown ACPI\VEN_INT&DEV_3400 needing the driver.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the Intel Dynamic Platform and Thermal Framework Driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp95216.

Make sure that the Include subfolders box is checked and see if the driver installs that way.

Then do the same thing for each of the ACPI\VEN_INT&DEV_3403 devices.

[starush]

Yes, it finally helped! Now every device is covered with driver in  Device Manager!
Thank you very much for your help and your patience.
What your message(s) should I mark as SOLVED?

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

You're fine leaving the reply you marked as solved as it is.

After all, those two drivers did eventually install most of the missing devices. 😊