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‎05-12-2020 11:06 AM - last edited on ‎05-12-2020 07:11 PM by Retired

HP Recommended
Product: elitebook
Operating System: Microsoft Windows 7 (64-bit)

I do read the following topic
https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Uninstall-DigitalPersona-Pro/td-p/5299674

however, that doesn't match my situation: I can not install this software. How I can remove that manually?

[edit]

5 REPLIES 5

‎05-12-2020 05:32 PM - edited ‎05-12-2020 06:44 PM

HP Recommended

windows setup incompatible with  HP protect tools. when I try to uninstall it I got the following alert
Image 2.png

in the next step, I'm trying to uninstall theft recovery, except it already gone. 
Image 1.png
OK. let's reinstall and uninstall it, easy, isn't it? nope! couldn't find it  here: https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-8460p-notebook-pc/5056942/model/505694...

I DO NEED A HAND! Help me, please!



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‎05-12-2020 05:58 PM

HP Recommended

@hexsex 

I've run into this kind of stuff myself when an HP printer driver gets corrupt and I can't remove the software but can't reinstall it, either.  But, HP has a utility for repairing that.

 

What I would suggest is using a third-party uninstaller. Two that come to mind are LifeHacker uninstaller and Revo Uninstaller.  Last I checked, they both had free versions.

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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‎05-12-2020 06:53 PM

HP Recommended

doesn't work. I've tried to force uninstall via Revo uninstaller. in that way, I have stuck in windows logon (missing biometrical or something). obviously, I need to find that theft recovery software, so I would uninstall protect tools properly.

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‎05-12-2020 10:04 PM

HP Recommended

@hexsex 

Yeah -- I understand -- but I looked up HOW to uninstall it -- and the steps were exactly what you had already done, and had NOT worked.  So, I thought only another method would work.



I am a volunteer and I do not work for, nor represent, HP
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‎05-13-2020 05:48 AM

HP Recommended

I have uninstalled software. it was not helpful. I stuck on logon. how I can remove any trace of fingerprint device for good?

 

IMG_20200513_142813.jpg

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