cannot get in my start menu

[dmcsr62]

hp laptop

[Max3Aj]

@dmcsr62, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

If you're unable to access the Start Menu on your HP laptop, there are a few steps you can try to resolve it.

Restart Windows Explorer

Sometimes the Start Menu stops responding due to a glitch in Windows Explorer.

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Scroll down and find Windows Explorer.
3. Right-click it and select Restart.

Run the Start Menu Troubleshooter

HP recommends using Microsoft’s built-in troubleshooter for Start Menu issues.

• Download the troubleshooter from Microsoft: Troubleshoot Start menu errors - Windows Client | Microsoft Learn

Create a New User Account

If the issue is profile-specific, creating a new user can help.

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Click File > Run new task.
3. Type cmd, check Create this task with administrative privileges, and click OK.
4. In the Command Prompt, type:net user NewUsername NewPassword /add
5. Log out and log in with the new account to check if the Start Menu works.

Use System File Checker

Corrupted system files can cause Start Menu issues.

1. Open Task Manager > File > Run new task.
2. Type cmd, check Create this task with administrative privileges, and click OK.
3. In the Command Prompt, type:
   sfc /scannow
4. Let the scan complete and follow any instructions.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support