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‎05-22-2024 02:40 PM

HP Recommended

Yes, I followed the instructions  like you wrote, It took a little while to make it then it was done. Plugged it in and pressed F9 to choose boot medium which was the usb with the plug, but from that point I can only see the HP logo on the screen and a turning wheel underneath it. The last attempt gave me a blue screen 

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‎05-22-2024 02:42 PM

HP Recommended

That doesn't sound good to me.

 

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‎05-22-2024 02:46 PM

HP Recommended

I get this on the bluescreen

 

STOP CODE: DRIVER PNP WATCHDOG error, while installing Windows

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‎05-22-2024 02:52 PM

HP Recommended

The only suggestion I can offer would be to Google the stop code error and see what the causes could be 

 

The storage controller drivers I originally gave you should work on any PC with an Intel 11th generation core or newer processor. 

 

Since that didn't work, and the cloud recovery tool media doesn't work, the problem is beyond my scope of knowledge to resolve. 

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‎05-22-2024 02:56 PM

HP Recommended

I really appreciate the help you provided me. I will try google and see what I can come up with. Thanks again 

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‎05-22-2024 02:58 PM - edited ‎05-22-2024 04:18 PM

HP Recommended

You're very welcome. 

 

Sorry that I wasn't able to help you recover the notebook. 

 

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