-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: certificate of authencity number
Create an account on the HP Community to personalize your profile and ask a question
08-01-2016 02:32 AM
Hello ,
Certificate of Authencity Label has been faded. I cannot read the number anymore , Unfortunately when i bought the laptop i didnt know this number was important , i only saved the product key
microsoft told me to contact HP for this . no one at hp has any idea where to get it from or whom to contact.
f.y.i : Currently my disks are formatted. Hopefully HP will restore them using the recovery discs they ship out . I dont know if the COA number would be somewhere on the sytem after they finish as these would be standard disks they ship out.
Regards,
Faraz
Solved! Go to Solution.
Accepted Solutions
08-01-2016 04:33 AM - edited 08-01-2016 04:36 AM
Hi,
I'm assuming from your previous posts, that you are intending to reinstall Windows 7.
If that's correct and you're using HP Recovery Media, you will not need to enter the key from your COA label - once the installation has completed, Windows will activate automatically via a software license ( slic ) table on the bios chip and an embedded security certificate.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
08-01-2016 04:33 AM - edited 08-01-2016 04:36 AM
Hi,
I'm assuming from your previous posts, that you are intending to reinstall Windows 7.
If that's correct and you're using HP Recovery Media, you will not need to enter the key from your COA label - once the installation has completed, Windows will activate automatically via a software license ( slic ) table on the bios chip and an embedded security certificate.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
08-01-2016 05:09 AM
thanks.
Would I be able to get the COA number once the recovery is completed. Is that something which is stored on the laptop and can be retrieved from there.
That way I can just download the ISO from microsoft for future. This is the second set of HP disks that I received that were not working.
Thanks
Faraz
08-01-2016 05:37 AM
Hi,
You're welcome
Unfortunately any 'Key Finder' application will just report the volume license key used to activate your oem Windows 7, not the printed key from your coa - as far as I know, neither Microsoft or HP will have any record of this.
The only suggestion I have would be to take a high resolution of your coa label, import this into a software like 'Photoshop' and apply various filters/enhancements etc to see if there is still a visible imprint.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
08-26-2016 12:25 PM
Downloading a Windows ISO from MS is a BAD idea -- why? Because that will be a Retail copy of the OS, and your PC came preinstalled with an HP OEM copy. The product key attached to your PC will only work with HP OEM copies of the OS.
IF you try to use that key with MS Retail copies, it will not work.
I am a volunteer and I do not work for, nor represent, HP
Didn't find what you were looking for? Ask the community