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‎10-01-2022 12:38 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg0000 (9WF73AV)
Operating System: Microsoft Windows 10 (64-bit)

hello. I have the following problem: when trying to use the HP support assistance program, a notification appears that it does not work in Russia. I live in Ukraine, I bought a laptop in a Ukrainian store. I have a receipt for confirmation. How to correct the situation in order to use the original software from the HP website?

Category:
1 REPLY 1

‎10-27-2022 09:22 AM

HP Recommended

Hi @YF69,

 

Welcome to the HP Support Community. I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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