chipset driver downgrade

[SimonSPD]

Unfortunately, my English is not the best, but I am trying.

It all started yesterday. I plugged in two USB devices into my notebook, they were recognised briefly (I heard the noise), but after about a second the devices disappeared again. The device manager shows error code 10 (I now suspect a hardware defect in the USB controller).

Since I first assumed a driver error, I tried everything in Windows (incl. installation of the latest chipset drivers, Bios update, Windows inplace ungrade, ...). Unfortunately, my notebook is now running extremely poorly.

The following symptoms are currently occurring:
Windows no longer shuts down completely (power LED stays on, even if I press the power button for 3 seconds, or 10sek).
Windows no longer goes into energy-saving mode (Power LED stays on, even if I press the power button for 3 seconds).
The Bios takes about 5 minutes to load before it appears.

I suspect that the new drivers are causing these errors. How can I remove them? I have already downloaded the previous versions of the chipset drivers but it always says "Update not possible. Device not compatible".

What else can i try?

Thank you for every advice!

[VH2000 · Accepted solution]

It looks like a corrupt hiberfil.sys

Run the cmd command (admin)

powercfg /H off

reboot and then
cmd command (admin)

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

[SimonSPD]

Thank you for your answer!

Unfortunately I have already tried this (but without powercfg /H off)

I'll try it again right away. Lets hope that powercfg /H off makes the difference...

[SimonSPD]

Unfortunately not improvement...

[VH2000]

If you want to delete a Chipset driver make a backup of your system first!

But in the device manager you can rollback the driver to the previous one. (if not deleted)

[SimonSPD]

@VH2000

I think you were right with the corrupt hiberfil.sys

I have solved the problem as follows:

- uninstall a few drivers 

- permanent deactivate the USB-Controller

I think one of the two things corrupts the hiberfil.sys (or other Systemfiles)

Then run:

Run the cmd command (admin)

powercfg /H off

reboot and then
cmd command (admin)

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow