compaq CQ 58

[khensani2016]

my compaq CQ 58 have a problem when I tune it on it says I have to recover it and I don't have a recovery disc pls I need a help

[WAWood]

@khensani2016

Hello;

Allow me to welcome you to the HP forums!

I read your post about recovering your PC and wanted to help -- but need more information.

First of all, we need the detailed product number of your PC: http://support.hp.com/us-en/document/c03754824?jumpid=reg_r1002_usen_c-001_title_r0001

Second, we need to know which OS version is running: Win7, Win8, Win10.

We can proceed once you provide the information.

Thanks

[khensani2016 · Accepted solution]

Win8 and product number is E6A37EA#ACQ