complaint not attended

[Aalim_khan]

Customer Case ID: Problem description:My Case Number [Personal Information Removed] was closed by you without resolving it  It is very disgusting. Please take my unit and refund my money. HP rep and HP service are very very poor.

[Personal Information Removed]

[A_Gayathri]

Hi @Aalim_khan,

Welcome to the HP Support Community

I understand you are facing an issue with your complaint not being attended. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team. The next team will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!