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geoffviking
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Message 1 of 2
84
Flag Post

cooing fan issue message

‎09-29-2020 06:09 AM

HP Recommended
Product: HP Pavillon g6-2219sa
Operating System: Microsoft Windows 10 (64-bit)

I have  a HP Pavillion g6 - 2219sa Notebook PC. On starting up today I got a message on a black screen that the fan was not working properly & to continue using could cause severe damage. Before I could finish reading the message fully it shut down the lap top. I have restarted the lap top & it seems to be working normally & the message has not reappeared so I do not know what the rest of message advised. Is it safe for me to carry on using the appliance? I would assume as the message has not reappeared the fan has recovered & safe to use but I am not sure. At present I am using my wife's lap top as I do not want to use mine if it is going to damage it. The fan on this PC has always been noisy at times but never had this message before. Any advice appreciated.The lap top is about 5 years old & has been working fine until now.

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎10-01-2020 12:56 PM

HP Recommended

@geoffviking Welcome to HP Community!

 

I understand that you are facing a cooling fan issue.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Or you can conatct the local service center for repair.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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