cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 0
Message 1 of 6
277
Flag Post

copy file fails while recovering using hp recovery media

HP Recommended
hp 15_ac116tx
Microsoft Windows 10 (64-bit)

IMG-20200421-WA0000.jpeg

While trying to reset my pc using the recovery dvd which i have bought from hp , it fails and showing copy fails error. The error is displaying after inserting the second disk.

 

I bought the dvd in 2018 and facing the same error that time also but the service center did the factory reset with the same dvd.Now after ome and half years when my warranty has been expired, i am tring to reset my pc and getting the same error. I don't have the warranty and i habe paid for this dvd.

I am resetting this pc because of battery issue and bios update issue.

I am attaching the screenshot for better understanding.

 

Please ,help i don't have any option in this lockdown.

5 REPLIES 5
Highlighted
Level 20
Level 20
123,026 113,204 18,219 27,802
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

I wouldn't be able to help you with why the recovery media doesn't work, but you can clean install W10 using the Media creation tool to create a bootable W10 USB installation flash drive.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/8499326/model/8819320

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 3 of 6
Flag Post
HP Recommended

I know the procedures listed by you but i want use the recovery dvd as i have paid for it.And also i want to know how the service center able to factory reset my notebook with the same dvd.

I can't take it to the service center as my warranty expired and the recovery drive has been bought in july 2018

0 Kudos
Highlighted
Level 20
Level 20
123,026 113,204 18,219 27,802
Message 4 of 6
Flag Post
HP Recommended

As I stated earlier...I can't help you with the recovery media problem.

 

I don't believe anyone else on this forum can either.

 

It would be an easy choice for me to make...either have a working notebook by clean installing W10, or have an expensive paperweight.

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 5 of 6
Flag Post
HP Recommended

I am not able to rollback my bios.

product name-hp 15ac116tx.

I have reinstalled windows 10 with iso and now I want to roll back my bios as the bios F.30 has been removed from the hp site ,now I need to go back to F.29 which is the latest bios according to hp site,

I have downloaded the F.30 from the hp site only and now they have removed this.

Will you please suggest any possible solution?

I have tried usb recovery for bios and it says bios signature not found.

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 6 of 6
Flag Post
HP Recommended

and does the problem rectifies if will try with an external DVD writer.

And the last words the hp service employees are not cooperative.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation