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- cortana doesn't work when PC wakes from sleep

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10-28-2016 10:05 AM
could u help in one issue whenever my pc wakes from sleep cortana doesnt work i.e. i try pressing mic icon on search bar(cortana) or say hey cortana but it does not responds on voice commands ........... dont know why
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Accepted Solutions
10-31-2016 10:06 AM
Hi@AJ1988,
Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.
To have the best experience on HP forum, visit our HP Forums Guide to know more.
Cortana not working after sleep mode. Is that right?
Thank you for sharing the issue details. I would like to help you.
I would suggest you the below methods, check if that helps:
Method 1:
Run the Power trouble-shooter and check the issue status. Refer to these steps:
- Click on Search of the taskbar.
- Type “Troubleshooting” without quotes in the Search box and hit enter.
- In the new windows click View all on the left pane.
- Select “Power” option.
If the issue persists, proceed to method 2.
Method 2:
Edit the power settings and check the issue status.
Power plans: frequently asked questions (Steps referred in the following link are applicable to Windows 10 technical as well).
I also suggest you install available Windows Updates including Optional updates and check the issue status.
If the issue still persists, you may send us the feedback regarding this issue using Feedback App so that it can be improved further.
For Reference: http://hp.care/2eMJAdv
Hope this helps. Let me know for more.
Happy posting.
Resolv_S
Glad to help you. I work for HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Resolv_S
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
10-31-2016 10:06 AM
Hi@AJ1988,
Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.
To have the best experience on HP forum, visit our HP Forums Guide to know more.
Cortana not working after sleep mode. Is that right?
Thank you for sharing the issue details. I would like to help you.
I would suggest you the below methods, check if that helps:
Method 1:
Run the Power trouble-shooter and check the issue status. Refer to these steps:
- Click on Search of the taskbar.
- Type “Troubleshooting” without quotes in the Search box and hit enter.
- In the new windows click View all on the left pane.
- Select “Power” option.
If the issue persists, proceed to method 2.
Method 2:
Edit the power settings and check the issue status.
Power plans: frequently asked questions (Steps referred in the following link are applicable to Windows 10 technical as well).
I also suggest you install available Windows Updates including Optional updates and check the issue status.
If the issue still persists, you may send us the feedback regarding this issue using Feedback App so that it can be improved further.
For Reference: http://hp.care/2eMJAdv
Hope this helps. Let me know for more.
Happy posting.
Resolv_S
Glad to help you. I work for HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Resolv_S
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!