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‎03-11-2021 10:58 AM

HP Recommended
Product: HP Spectre Folio - 13-ak0013dx
Operating System: Microsoft Windows 10 (64-bit)

HI,  I bought my HP Spectre Folio - 13-ak0013dx last year on 07.12.2019, and after a month of passing the official manufacture warranty, I have noticed that the touchscreen does not work. i have contacted  HP assistance and they provided a local repire center.  on 18.12.2020 i have taken my HP Spectre Folio - 13-ak0013dx to a local service center, the product was working perfectly, and after a week I have been informed by SC that my laptop is not working because the motherboard has burned. it was only a touchpad issue and now i faced absolutely terrible issue. the local service center is trying to do their best but till now i have no solution.  i have contacted to service center again, and they explained that they are not able to do anything because the official hp does not support them.  does anyone face the same issue?  please help to provide me with official e-mail details, 

3 REPLIES 3

‎03-11-2021 11:05 AM

HP Recommended

Hi:


Unfortunately, you cannot directly contact HP support by e-mail.

 

I suggest you e-mail the HP executive team at the link below, and they will route your request to the applicable department.

 

They may also assign a case number for you to reference on future correspondence or communication.

 

Executive Team: CEO email | HP® Official Site

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‎03-11-2021 11:06 AM

HP Recommended

thank you so much!

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‎03-11-2021 11:07 AM

HP Recommended

You're very welcome.

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