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- dose my hp envy x360 convertible 15m-bp1xx not fingerprint

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08-24-2023 01:27 PM
Welcome to the HP Community --
I do not find the fingerprint sensor listed as an option in the HP ENVY x360 15m Convertible PC - Maintenance and Service Guide
The User Guide mentions the feature might be available on "select products" but does not show the fingerprint sensor on the keyboard or on right / left sides of the computer.
Conclusion:
The computer does not have a fingerprint reader.
There is no option to add a fingerprint reader.
Final test / check:
Use the Device Manager
Check whether there is a listing for a fingerprint reader.
Fingerprint reader not listed = No fingerprint reader detected by the Device Manager
Control Panel > icon view > Device Manager
Tab View
Check Show hidden devices
Select Devices by Type
Open Biometric devices
Example - Device Manager check for Biometric device (fingerprint) and / or Camera type
Device_Manager_Biometrics_Camera_1
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
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HP ENVY 15m-bp100 x360 Convertible PC
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