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HP Recommended
hp envy x360 convertible 15m-bp1xx
Microsoft Windows 11

dose my hp envy x360 convertible 15m-bp1xx not fingerprint

1 REPLY 1
HP Recommended

@upyem 

 

Welcome to the HP Community --

 

I do not find the fingerprint sensor listed as an option in the HP ENVY x360 15m Convertible PC - Maintenance and Service Guide 

 

The User Guide   mentions the feature might be available on "select products" but does not show the fingerprint sensor on the keyboard or on right / left sides of the computer.

 

Conclusion:

The computer does not have a fingerprint reader.

There is no option to add a fingerprint reader.

 

 

Final test / check:

Use the Device Manager

Check whether there is a listing for a fingerprint reader.

 

Fingerprint reader not listed = No fingerprint reader detected by the Device Manager

 

 

Control Panel > icon view > Device Manager

Tab View

Check Show hidden devices

Select Devices by Type

Open Biometric devices

 

Example - Device Manager check for Biometric device (fingerprint) and / or Camera type

Device_Manager_Biometrics_Camera_1Device_Manager_Biometrics_Camera_1

 

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

HP ENVY 15m-bp100 x360 Convertible PC  

 

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Dragon-Fur

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