edge and chrome displays not responding after coming out of sleep mode

[DK281]

Hi

any issues with the last windows 10 update april 2017 as now i have a problem with Edge 'not responding' when coming out of sleep mode.

chrome also locks up and i have trouble displaying video content eg bbc sports video clips with both edge and chrome.

all drivers are upto date ,browser history etc has been cleared.

restarting cures the problem until i close in sleep mode again.

any ideas??

thank you

[Chimney_83]

Greetings @DK281, 

I understand that the browsers are not responding after your computer wakes up from sleep. 

Not to worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own.

Have you tried any power troubleshooter from the control panel?

Recommend you open task manager and disable any applications that you do not use on startup. 

Task manager can be accessed by doing a right-click on the taskbar on the bottom. 

Observe the computer after disabling the startup items. 

If the issue persists, please run an SFC scan on your computer. 

Open the command prompt as administrator. 

Type sfc /scannow and hit enter

Refer to this Microsoft article for assistance. 

Let me know if this helped. 

[DK281]

Hi thanks for the responce.

no programs in task manager made any difference,

i had already ran sfc/scannow and it found no files that were missing/courupt files.

thanks

dave

[Chimney_83 · Accepted solution]

Thanks for the reply, please try the procedure mentioned below and let me know if it helped. 

Right-click on the Windows button. Open Control Panel.

On the top right side of the control panel, you have an option to change view by small icons/large icons

Select  Internet Options.

On the Advanced tab, locate the Accelerated graphics section.

Ensure the Use software rendering instead of GPU rendering check box is selected. If not click the check box

Click Apply, and then click OK.

Close Internet Explorer and then restart it so that the change takes effect.

Also, refer to this Microsoft article for assistance. 

If the issue persists, please open device manager by doing a right-click on the Windows button. 

Open device manager. 

Expand network adapters. 

Right-click on the wireless adapter. 

Select properties. 

On the properties window that comes up. 

Select the power management tab. 

Make sure to Uncheck "Allow the computer to turn off this device to save power" and "Allow this device to wake the computer"

Let me know if this helped. 

[DK281]

Hello

thanks for the info ,after trying the GPU tick option it seemed to work for a couple of hours and restarting from sleep mode a few times but then reverted back to not responding.

The network power option made no difference,

thnaks again

dave

[Chimney_83]

Thanks for the reply and trying the troubleshooting steps. 

Recommend you to reset Internet options and check if the browsers work after waking the computer from sleep. 

Open control panel by doing a right-click on the Windows button.

Select view by category and change it to small or large icons (You will find this option on the top-right side of the control panel window)

Select internet options.

On the internet options window, on the top right-side click on advanced. 

On the advanced tab, towards the bottom, you will have an option to reset.

Please click on reset, refer to Step 4 in this HP article and follow the procedure under 9 in Step 4.

There are other troubleshooting steps as well mentioned in the Article. 

Also, run HP Support Assistant to make sure all the drivers are updated on your computer. Click here. 

Let me know how it goes. 

[DK281]

Hello

i have used the reset option twice now the second time with the GPU option ticked afterwards and the browser has now worked for several days with no problem loading up pages and playing video clips etc.

thank you for your help on this matter.

Dave

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.