• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-15-2021 04:05 AM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Hello, my bran new Envy x360  13-ay0017nw which I believe came with WIndows 10 Home, did an upgrade with windows update and set itself to windows Enterprise, that can not get activated.

 

After the installation I must admit i tried to put in my Box window 10 key. but due to is being installed already on a pc it was rejected. Later on I realized, that I need to uninstall Win10Pro from PC first, and decided to go on with WIn10Home on laptop.

 

What should I do? Can I downgrade somehow to Win10Home saving all my files I already installed, or need to take time to fully rebuild? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2021 06:58 AM

HP Recommended

Hi:

 

There isn't any way I know of to downgrade Windows.  You can only upgrade Windows.

 

So you will need to reinstall W10 Home.

 

Copy any files you need to save onto a portable hard drive.

 

Then see if your PC is supported by the HP cloud recovery tool, which you can use to make a bootable USB recovery drive that will reinstall W10 Home, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

Komputery konsumenckie HP - Korzystanie z narzędzia do odzyskiwania systemu HP Cloud Recovery Tool (...

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎10-15-2021 06:58 AM

HP Recommended

Hi:

 

There isn't any way I know of to downgrade Windows.  You can only upgrade Windows.

 

So you will need to reinstall W10 Home.

 

Copy any files you need to save onto a portable hard drive.

 

Then see if your PC is supported by the HP cloud recovery tool, which you can use to make a bootable USB recovery drive that will reinstall W10 Home, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

Komputery konsumenckie HP - Korzystanie z narzędzia do odzyskiwania systemu HP Cloud Recovery Tool (...

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-15-2021 11:21 AM

HP Recommended

it took ages but indeed did the job, thank you

Was this reply helpful? Yes No

‎10-15-2021 02:54 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.