envy x360 wont boot recovery media

[coolmnguy79]

i ordered recovery media for my envy, upon reciept of usb drive i procceded to do a factory recovery. when i boot i do f9 and select appropiate drive then it goes to a blue screen that is blank flickers once then my power light on the dc jack port goes out then back on and then it hangs   i have left it over night and no progress..  i dont know what to do. ive disabled secure boot enabled legacy changed usb3.0 to 2.0 in bios, even changed boot order and did a factory default reset for bios. nothing has worked...i just got this laptop as it is, please help.. also i upgraded from windows 8 to 10 home.

thank you

[coolmnguy79]

also forgot to add ive reinstalled windows itself just fine, so im not sure what is going on

[Lil_Boy_Blue]

Hi
Make, Model and Original OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Results for "envy x360" (41)

Matching products for United Kingdom (41)

Please do not post Serial Numbers.

[coolmnguy79]

Hello. Its a hp envy x360 convertible windows 8 product # m5r11ua

[Lil_Boy_Blue]

Hi 

HP ENVY x360 - 15-u337cl

http://partsurfer.hp.com/Search.aspx?searchText=m5r11ua

https://support.hp.com/gb-en/product/hp-envy-15-u300-x360-convertible-pc/7771362/model/8381902/manua...

So you probably already know about the OS download...

https://www.microsoft.com/en-us/software-download/windows8iso

https://www.microsoft.com/en-us/software-download/windows10

I would expect Secure Boot to be the best choice.

~~~~~~~~~~~~~~~~~~

PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

~~~~~~~~~~~~~~~~~~~~~~

[coolmnguy79]

hello there. sorry for the delay, been busy. yea so ive done all diag"s everything passed, im not sure what is up, and hp said they couldnt help me either

[Lil_Boy_Blue]

Hi

The  Recovery USB is supposed to go back to Factory Fresh, which would be Windows 8.1 (64-bit), and to a designated Hard Drive configuration.

I would make another USB and prove the booting / install capabilities.

You may have been sent a faulty USB from HP.

[coolmnguy79]

That may be so, sadly they wont help me, and cant really make one as i dont have anything to make it. The envy sits on a shelf till i can figure it out.  Really starting to think its wasted money

[Lil_Boy_Blue]

Hi

I would try my local newsagent, W H Smith, Supermarket or somewhere that  sells computer magazines.

Multimedia Drive

SuperMulti DVD burner

Look for one that has a cover disk attached, like Linux Format or Linux or similar.

Buy one and boot from it, then ask again.

OR  https://linuxmint.com/download.php                                    OR

https://thelinuxshop.co.uk/linux-starter-pack-p-221.html?utm_source=bing&utm_medium=cpc&utm_campaign...

Buy one, and then ask again.