error code 0xc0000225

[Mcroy3436]

Hi I am mcroy,
when I start up my notebook pc I am getting the hp logo then a black screen after some seconds the pc restarts again
When I press f11 this is what I am getting->Your pc needs to be repaired

A required device isn't connect or can't be accessed.

Error code:0xc0000225

You'll need to used recovery tools on your installation media. If you dont have any installation media(like a disk or usb device),contact your system administrator or PC manufacturer.


Press Enter to try again
Press F8 to start up setting
Press esc for UEFI Fireware Settings

[visruth · Accepted solution]

Hi,


Do a repair install of Windows using bootable Windows installation USB that can be created by Microsoft windows media creation tool

Windows 10: https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

Windows 8/8.1: https://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

Disable secure boot temporarily from BIOS. Plug in USB. Tap f9 key as soon as you power on laptop, change boot order to USB. Save and Continue.


Regards

Visruth

[Mcroy3436]

hi thanks for replying how do i change boot order to usb

[visruth]

First disable secure boot:
https://support.hp.com/ca-en/document/ish_6930187-6931079-16

Change boot order:
https://support.hp.com/ca-en/document/ish_3891464-2337914-16

[Diego_Sales]

I had the exact same problem as described above, but in my case, the laptop came installed with Win8.1 and was the upgraded to Win10. When I create the USB recovery drive, should I create it for Win8 or Win10?

[visruth]

@Diego_Sales

You can create Windows 10 installation USB to do repair install.

[MelanieMc]

" Disable secure boot temporarily from BIOS"

This is the ONE step that has made my $800 paperweight a laptop again.

NO where in the instructions- USB or from HP tech will you find this tidbit of  CRUCIAL info. 

I spent 15 minutes registering to send you a thank you because I spent 7 months and 2 techs to find this in the forum.

I cried when it booted.

Thank you 🙂

[visruth]

You're welcome @MelanieMc 🙂

Glad it worked for you!