factory default

[Tirc]

after 54% of resetting to factory default says there was a problem

[Jeet_singh]

@Tirc,

Thanks for reaching out to the HP Support Forums. I’d be glad to help with your Notebook issue 🙂

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to run any test on the computer from F2?

How are you trying to perform a recovery on your PC? Is it using a recovery media or using the recovery partition.

In the meantime, let's try these steps here: 

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

Next thing, I would suggest here is to Run an extensive system test as well as an extensive test on the Hard drive from F2(Please remember to capture the failure ID for further assistance.

If the test fails, which would confirm a possible hardware failure, please capture the 24-character code and contact our HP phone support for available service related options.

If the test passes, which could be a software or driver related issue, In this scenario, I would suggest you once again contact our HP phone support to order a set of recovery media for your PC.

To know more about how to obtain a set of recovery media for your PC, Click here

HP Support can be reached by clicking on the following link:  www.hp.com/contacthp

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.