factory reset of laptop Windows 10 not possible

[FramagCN]

I need to reset my laptop - Windows 10 - to factory condition. I followed the instructions, but failed - either via the laptop or via download - whether booting into Windows 10 or booting after pressing F11. How can I do? Thank you

[Paul_Tikkanen · Accepted solution]

Hi:

Did you use the HP cloud recovery tool?

You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You will have to use the utility on another PC, so you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is: 6LD51EA#ABZ

If the above method did not/does not work either, your only option would be to clean install W10 by making bootable installation media with the Media creation tool at the link below.

Download Windows 10 (microsoft.com)

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

HP Gaming Pavilion - 15-cx0017nl Software and Driver Downloads | HP® Customer Support

[FramagCN]

Thank you very much. It seemed that my laptop was not compatible with HP Cloud. I downloaded Windows Media Tool (I preferred to erase the old Windows 10) and so i resolved very well!

Dear greetings.

[Paul_Tikkanen]

You're very welcome.