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‎10-30-2016 08:54 AM

HP Recommended
Product: cq57400sl
Operating System: Microsoft Windows 10 (64-bit)

i format my laptop and install win 10

can i recovey my laptop to first time i open

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2016 09:10 AM

HP Recommended

Hi,

 

You will need to use your Recovery Media ( Discs or USB Drive ) to reinstall Windows 7 - a guide on this can be found on the following link.

 

http://support.hp.com/us-en/document/c01867418

 

If you don't have this media, you can order a replacement set - a link to the HP Partner 'Best2Serve' can be found on your notebooks driver page below.

 

http://support.hp.com/it-it/drivers/selfservice/Compaq-Presario-CQ57-Notebook-PC-series/5186820/mode...

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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4 REPLIES 4

‎10-30-2016 08:56 AM

HP Recommended
  1. sorry i want to recovey to win 7 and recovey my programes from hp like hp support assistan
    @ahmed000 wrote:

    i format my laptop and install win 10

    can i recovey my laptop to first time i open

     

Was this reply helpful? Yes No

‎10-30-2016 09:10 AM

HP Recommended

Hi,

 

You will need to use your Recovery Media ( Discs or USB Drive ) to reinstall Windows 7 - a guide on this can be found on the following link.

 

http://support.hp.com/us-en/document/c01867418

 

If you don't have this media, you can order a replacement set - a link to the HP Partner 'Best2Serve' can be found on your notebooks driver page below.

 

http://support.hp.com/it-it/drivers/selfservice/Compaq-Presario-CQ57-Notebook-PC-series/5186820/mode...

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎10-30-2016 09:46 AM

HP Recommended

thanks for this solution

i will do this

 

Was this reply helpful? Yes No

‎10-30-2016 09:56 AM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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