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‎12-20-2025 09:40 PM

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2025 06:39 AM

HP Recommended

Enter the required information at the link below, and it should provide a report of the failure code and the recommended way to fix it.

 

HP Customer Support - Service Center

 

Most likely you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual:

 

NB_MSG_Caramel_1.1_Win10_811417-003

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3 REPLIES 3

‎12-21-2025 06:39 AM

HP Recommended

Enter the required information at the link below, and it should provide a report of the failure code and the recommended way to fix it.

 

HP Customer Support - Service Center

 

Most likely you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual:

 

NB_MSG_Caramel_1.1_Win10_811417-003

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‎12-21-2025 07:26 PM

HP Recommended

thank you !!!

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‎12-21-2025 07:30 PM

HP Recommended

You're very welcome. 

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