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HP Recommended
hp notebook

i was able to bypass the admin password to unlock laptop now i cant remember my login to my account on the laptop. What do i do now?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I would suggest a System Recovery to start over with a fresh install of Windows. Immediately after powering on start tapping Esc key. When the startup menu appears-tap F11 for Recovery.

The Guide here shows the steps depending on which OS you are running:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

2 REPLIES 2
HP Recommended

I would suggest a System Recovery to start over with a fresh install of Windows. Immediately after powering on start tapping Esc key. When the startup menu appears-tap F11 for Recovery.

The Guide here shows the steps depending on which OS you are running:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

HP Recommended

Thank you so much Cheryl for your help.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.