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‎03-19-2021 04:17 PM - edited ‎03-19-2021 04:20 PM

HP Recommended
Product: x9F37UA#ABL
Operating System: Microsoft Windows 10 (64-bit)

 software to upgrad and to make it  faster

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2021 04:45 PM

HP Recommended

@jazzy90101 

Just so you know ... the link that @Paul_Tikkanen provided will allow you to create HP Recovery Media for your laptop.  That will restore it to the ORIGINAL OS and version that came preloaded.

 

It will not Update it, nor will it make it any faster.  The first would require either running Windows Update or installing a more recent version of Windows 10.  The second would require new hardware.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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2 REPLIES 2

‎03-19-2021 04:26 PM

HP Recommended

Hi:

 

If your PC is not working, and If you have access to another Windows PC running W7 64 bit or newer, and a 32 GB USB flash drive, you can make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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‎03-19-2021 04:45 PM

HP Recommended

@jazzy90101 

Just so you know ... the link that @Paul_Tikkanen provided will allow you to create HP Recovery Media for your laptop.  That will restore it to the ORIGINAL OS and version that came preloaded.

 

It will not Update it, nor will it make it any faster.  The first would require either running Windows Update or installing a more recent version of Windows 10.  The second would require new hardware.



I am a volunteer and I do not work for, nor represent, HP
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Was this reply helpful? Yes No
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