frequent shut off with overheating error message on restart while both using cooling pad and not

[jjvandam]

Multiple times my laptop has shutdown. Upon restart, there is a system error message claiming overheating was detected.  At that point, I can hit enter and computer runs smoothly again. This occurred at various times while using a cooling pad fan underneath the laptop and without using the extra external cooling. And each time the laptop itself did not feel extremely warm if at all. The only common factor seems to be is that the laptop was charging each time. Also, the laptop originally came with windows 10 s mode but switched it to 64 bit through the settings legitimately through the option there. However, it does not seem like this should relate to the overheating issue. In addition, I have run every test available in the HP support assistant, and no issues are found each time.

[sandytechy20]

@jjvandam

Welcome to HP support community.

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

• Games stop responding during play.  

• Windows stops responding during use.  

• Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

• When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

• Dust inside the laptop.  

• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

• High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.