getting error 1722 when uninstalling hp client security

[faezeh]

hello
I have "hp client security" software in my labtop but it doesn`t work well
I`d try to uninstall it but i alway get the error 1722 
how can I solve this problem?

[IT_WinSec · Accepted solution]

Hello,

Welcome to the HP Support forum. Thank you for posting.

Is this a new PC for your , or you have had for quite a while ?

Looks like the installer is corrupted or actually the installation itself has messed up for some reason, let's try to repair it:

For HP Client Security , download >>http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_164558_1&swEnvOid=405...

When the installer is downloaded, run it. If the installation offers you repair or uninstall of previous version, choose to repair it.

There are certain things you SHOULD do before uninstalling HP Client Security.

HP Client Security often comes in combination with HP Drive Encryption software.

If your disk is currently encrypted by this software, you should first open HP Client Security -> click on Drive Security and follow the on-screen instructions to DECRYPT the HDD. Note that this is generally slow process and may take several hours or more depending your the amount of your HDD and your PC specifications.

You may also check if you have preboot authentication enabled. Open the HP Client Security home page -> click on the wheel Settings button -> Security Features and check there is no tick next to Power-On Authentication

With regards to HP Client Security and HP Drive Encryption, here are some screenshots with regards to these suggestions >>

https://onedrive.live.com/?authkey=!AEyZq_GEDdnNQnE&id=73EA0FA259008E8!107&cid=073EA0FA259008E8

Finally, please restart your computer (restart, not shutdown + start again)

Eventually, attempt to uninstall HP Client Security using the standard method from Control Panel >> Programs and features

Please, let me know how it goes.

[ChipSC]

There is a true solution by Relogin in this topic:

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Client-Security-Manager-Erro..., posted in 2015.  It is the exact same problem.

Note that your folder name in \Temp will be different, but you can just search for ShortcutPinning.ps1